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Return & Refund Policy
Retrun & Refund Policies
Advance Auto Parts Return Policy
At Advance Auto Parts, we’re committed to providing quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return process under the following conditions:
In Store Returns
You may return most items purchased in-store or online to any Advance Auto Parts store within 45 days of purchase with:
- The original receipt or packing slip
- The item in its original packaging (if applicable)
- A valid photo ID
Refunds will be issued in the original form of payment. If you paid with a credit/debit card, allow up to 7 business days for the refund to appear on your account.
Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase as NEW, which means the item must be in its original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Please bring the original packaging and your receipt and have your Order Confirmation email ready.
Your refund will be credited back to you using the same payment method you used for your original order.
Shipping and handling charges are not refundable unless the return is due to our error.
We allow 45 days for you to return a product as NEW, which means the item must be in its original condition and packaging, unopened and uninstalled, including all original materials supplied with the item.
Warranty Returns:
The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for details.
Core Returns:
All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition. In some cases, fluids must be drained. Please refer to our Core Charge Policy for more information.
Buy One, Get One Offers:
Products purchased under a Buy One, Get One offer (ex. Buy One, Get One Free) are purchased at a discounted price for each item. Returned Buy One, Get One products will be credited back to you at the discounted price the product was purchased.
Other Conditions for Returns:
Some merchandise, including opened gaskets and electrical/electronic goods, are not returnable. We have a list of non-returnable items in our Returns Policy.
Certain Special Order, Commercial Tools and Equipment are subject to a 15% re-stocking fee when returned. Clearance and "AS IS" merchandise are non-refundable.
Shipping costs are not refundable, unless it is determined that Advance Auto Parts was in error. PLEASE NOTE: Returns and exchanges may be limited at any time for any reason.
If you did not register with us and/or cannot locate your Order Confirmation email, please contact our Customer Care Department via chat, text us at 1-877-238-2623, by calling us at 1-877-238-2623 (ADVANCE), option 1, or by visiting us online at our Contact Us page.
